How to retrieve game progress or game account?

According to the customer support (

"Thanks for contacting Zynga once again.

It's Daemon Legend Paul and I understand that you are having issues with your game.

We really appreciate your great feedback, just to clarify though, did you lost your game progress? If in case yes, we do have ways to retrieve it but we need some details from you to look into the issue.

Here's what you need to provide.

- Your current nickname

- The exact type and version of your device

- Your old deleted nickname

- The approximate date and time the incident occured

- Your old game level and name some of the friends you had

- Your new customer number

Remember that retrieving an account may take time so please bear with us."

As a play safe, I recommend players to take down their original customer number which can be found under setting.

Start a Discussion Discussions about Helpline: Account Issue

  • Hacker???

    3 messages
    • Contact Zynga and tell them what you are missing. Ask them if they can fix what was taken and fused. I have never had this problem, s...
    • Already send some email day ago Still no good Anyways thanks for reply
  • Account banned??

    2 messages
    • Hey guys, please help me. I got problem with my account.  I got banned for Too many request, and the banned until time it can't show me ...
    • You won't get your account back until the timer ends. 

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